Terms & Conditions
Our mission is
to be the number one brand in Indian confectionary, by providing our customers
with fresh, sensational tasting products and an excellent level of customer
service.
Unlike many others, our products are made fresh upon receiving your order, so
please be patient to receive your goods. Delivery is normally within 3-5 working
days.
If your order is
for a special occasion, a Birthday for example, please inform us of that date
and we will do all possible to effect delivery on or just prior to that date.
This is not guaranteed and we cannot accept responsibility for late deliveries
as a result of the failure of the delivery service.
Allergy Information
All of our products either contain nuts or may contain traces of nuts.
Most of our products also contain soya, milk and gluten.
Our Cakes contain Milk, Wheat and traces of nuts.
Payment
All orders are processed by PayPal to ensure that you enjoy maximum security and
peace of mind when making payment online.
We accept PayPal and the following credit/debit cards:
MasterCard
Visa
Maestro/Solo
Electron/Delta
Payment will be processed at the time of order. The name and billing address
given must be the same as the registered name and address of the cardholder.
Failure to supply correct details may result in your order being delayed until
you supply the correct details. In accordance with the standing Consumer
Protection Distance Selling Regulations (2000) we will mail you details of your
order and confirmation details of payment.
Delivery
Unlike many others, our products are made fresh upon receiving your order, so
please be patient to receive your goods. Delivery is normally within 3-5 working
days.
If your order is
for a special occasion, a Birthday for example, please inform us of that date
and we will do all possible to effect delivery on or just prior to that date.
This is not guaranteed and we cannot accept responsibility for late deliveries
as a result of the failure of the delivery service.
All deliveries with the exception of cakes are made by Royal Mail Recorded 1st Class
postal service. Cakes are delivered by specialist courier.
Our products are delivered in a rugged outer cardboard carton or padded packets
to ensure that our products reach their destination in good condition.
If we are delivering your order to a third party address (for example as a gift
to a friend) you must please ensure that you provide us with a full and accurate
address including the correct postcode.
Please note that we are unable to deliver to an address containing a P.O. Box
Number.
Should there not be someone in to accept delivery during working hours or if the
Royal Mail considers that your order will not fit through the letter box a card
will be left informing the recipient that they have tried to deliver. They will
request that the recipient contacts their local sorting office to arrange
collection or to re-deliver at a suitable date.
We accept no liability if delivery is not made due to the recipient not being
available or due to the recipient failing to contact their local Royal Mail
sorting office within a reasonable time to arrange collection or re-delivery.
UK Delivery Area: United Kingdom includes Scotland, England, Northern Ireland
and Wales.
Please note that we can only deliver to a UK delivery address.
We do not
currently offer an export service.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Cancellation
There will be no refund on cakes or Barfi cancelled less than 5 days prior to
collection or delivery.
A £10.00 administration fee will always be withheld 24 hours after the order has
been placed and paid for.
Refunds
If you are in any way dissatisfied with our products please return it by post if
possible in its original outer box for a full refund. If our goods arrive
damaged or faulty in any way please contact us before returning the goods either
by email or phone.
We comply with the standing Consumer Protection Distance Selling Regulations
(2000). You may return any unopened non food items within seven working days
from date of receiving it for a full refund.
Please note the refund value will equal the purchase price that you paid for the
product. We regret that we cannot refund you the postal cost of returning the
goods to us.
Complaints
• Corrections and repairs to cakes or barfi, including inscription mistakes, can
be corrected on the same day in most cases. You are required to give us this
opportunity and must let us know of the problem within one hour of accepting
your cake/barfi.
• Complaints are very rare and so we take them very seriously. Some complaints
may require further investigation and an immediate refund may not always be
possible.
• Cakes, or part of cakes, must be returned within two days to ensure we are
able to fairly assess the nature of the complaint. Barfi, or parts of the Barfi
must be returned within 3 days to ensure we are able to fairly assess the nature
of the complaint.
• The maximum refund we offer is the value of the cake/barfi and delivery.
Further compensation is not available.
Security &
Privacy
We understand that security is a major concern for anyone purchasing goods
online, therefore all Barfibox orders are processed by PayPal to ensure that you
enjoy maximum security and peace of mind when making payment online.
Barfibox LLP
does not disclose buyers' information to third parties other than when order
details are processed as part of the order fulfillment. In this case, the third
party will not disclose any of the details to any other third party.
We conform to the requirements of the Data Protection Act, 1998.
Cookies are used on this shopping site to keep track of the contents of your shopping cart.
These Terms and Conditions do not affect your statutory rights.
Our Registered
Office address is:
Office 6a, Popin Business Centre
South Way
Wembley
Greater London
HA9 0HF
United Kingdom
Registered in England No. OC316079
Barfibox is a registered trademark of Barfibox LLP.